Description
Build a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Critical Thinking
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Customer Service
€150.00
Learn what customer service means in relation to all your customers, both internal and external👩💼👨💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
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What you’ll learn
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