Description
A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training.
Critical Thinking
Time Management
€55.00
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.With our “Contact Center Training” workshop, you will discover the basic elements of being an effective employee of a contact center.
What you’ll learn
A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact center is in the training.
The Proposal Writing workshop will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.
What you’ll learn
Our Internet Marketing Fundamentals course will provide your participants with a great set of skills to market your business online. Content is the king of Internet marketing, and your participants will need to know how to utilize your great content. If you want your business to grow then your participants need to understand Internet Marketing Fundamentals.
Workshop Objectives
⦁ Know how to conduct market research
⦁ Develop a workable internet marketing campaign
⦁ Recognize your target market
⦁ Understand your brand
⦁ Grasp SEO and website characteristics
⦁ Find and capture leads
Through this Lead Generation workshop, you will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their sales strategy.
What you’ll learn
Master the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation 💡
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