Description
Coaching is not just for athletes.Coaching salespeople, when done correctly, will not only increase sales, it will have a positive impact on the community and culture of a company.
Critical Thinking
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Coaching Sales People
€150.00
Discover the specifics of how to develop coaching skills.
- What you’ll learn
- Understand Coaching.
- Identify the difference between coaching and training
- Monitor data.
- Practice coaching activities.
- Affect company culture
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€150.00Add to cartThis course is suitable for anyone Managers, supervisors and individuals with responsibilities and a role to lead and influence👨🏫
- Define coaching, mentoring and the GROW model.
- Identify and set appropriate goals using the SMART technique of goal setting.
- Identify the steps necessary in defining the current state or reality of your employee’s situation.
- Identify the steps needed in defining options for your employee and turn them into a preliminary plan.
- Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
- Identify the benefits of building and fostering trust with your employee.
- Identify the steps in giving effective feedback while maintaining trust.
- Identify and overcoming common obstacles to the growth and development of your employee.
- Identify when the coaching is at an end and transitioning your employee to other growth opportunities.
- Identify the difference between mentoring and coaching.
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€150.00Add to cartThe Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
- Understand the difference between hearing and listening.
- Know some ways to improve the verbal skills of asking questions and communicating with power
- Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
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€150.00Add to cartWith technology comes responsibility! 🔐⚠️
As the rate of technological advancement continues to increase, the world as a whole is becoming more dependent on the Internet for day-to-day activities.
Be a good digital citizen by learning the skills to work in the digital world.💻
What you’ll learn💡
- Define digital citizenship.
- Use technology appropriately.
- Use social networking to create your brand.
- Protect your reputation online.
- Practice safe use of technology.
- Understand digital etiquette.
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€150.00Add to cartLearn what customer service means in relation to all your customers, both internal and external👩💼👨💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers
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