Showing 1–8 of 33 results

  • Administrative Support
    €150.00

    Learn the core skills that will help them use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully🗺️

    • Getting Organized
    • Manage their time more effectively
    • Prioritize their time so they can get it all done.
    • Complete Special Tasks
    • Verbal Communication Skills
    • Non-Verbal Communication Skills
    • Empowering Yourself
    • Deal better with their managers
    • Taking Care of Yourself is a priority
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  • Basic Bookkeeping
    €150.00
    • Understand basic accounting terminology.
    • Identify the differences between the cash and accrual accounting methods.
    • Keep track of your business by becoming familiar with accounts payable and accounts receivable.
    • Use a journal and general ledger to document business financials.
    • Utilize the balance sheet.
    • Identify different types of financial statements.
    • Uncover the reasons for and actually create a budget.
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  • Budgets And Financial Reports
    €150.00

    The Budgets And Financial Reports workshop will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.
    What you’ll learn

    • Identify financial terminology.
    • Understand financial statements
    • Identify how to analyze financial statements.
    • Understand budgets
    • How to make budgeting easy
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  • Business Writing
    €150.00
    • Gain better awareness of common spelling and grammar issues in business writing.
    • Review basic concepts in sentence and paragraph construction.
    • Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
    • Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
    • Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
    • Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
    • Define proofreading and understand techniques in improving proofreading skills.
    • Define peer review and list ways peer review can help improve business writing skills.
    • List guidelines in printing and publishing business writing.
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  • Change Management
    €150.00

    Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

    What you’ll learn

    • List the steps necessary for preparing a change strategy and building support for the change .
    • Describe the WIFM – the individual motivators for change
    • Use needed components to develop a change management  and communications plans, and to list implementation strategies.
    • Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
    • Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits.
    • Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies.
    • Use strategies for aligning people with a change, appealing to emotions and facts
    • Describe the importance of resiliency and flexibility in the context of change.
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  • Contract Management
    €150.00

    With our “Contract Management” workshop, your participants will discover the specifics of how contract management works and how to effectively source agents.

    What you’ll learn

    • Identify contract elements
    • Understand ethical contract management
    • Calculate value
    • Negotiate contracts
    • Create basic amendments
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  • Customer Service
    €150.00

    Learn what customer service means in relation to all your customers, both internal and external👩‍💼👨‍💼

    • Recognize how your attitude affects customer service
    • Identify your customers’ needs
    • Use outstanding customer service to generate return business
    • Build good will through in-person customer service
    • Provide outstanding customer service over the phone
    • Connect with customers through online tools
    • Deal with difficult customers
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  • Developing New Managers
    €150.00

    Understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.

    What you’ll learn

    • Discuss strategies for developing new managers.
    • Understand the importance of defining a clear management track
    • Determine core roles and competencies for managers
    • Understand the importance of continuous development for managers
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