Description
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need.
Critical Thinking
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Handling a Challenging Customer
€150.00
Learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.
What you’ll learn
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
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