Critical Thinking
Workplace Essential
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€55.00Add to cartThis workshop will help you to discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
What you’ll learn
- Define customer support.
- Know the different venues for customer support
- Recognize challenges of customer support.
- Learn different applications.
- Know proper forms of documentation.
- Learning to be proactive in customer support.
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€55.00Add to cartDiscover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected.
What you’ll learn
- Understand different types of malware and security breaches
- Know the types of cyberattacks to look out for
- Develop effective prevention methods
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€55.00Add to cartConstructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
What you’ll learn
- Understand when feedback should take place
- Learn how to prepare and plan to deliver constructive criticism
- Determine the appropriate atmosphere in which it should take place
- Identify the proper steps to be taken during the session
- Know how emotions and certain actions can negatively impact the effects of the session
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€55.00Add to cartThrough Developing Corporate Behavior workshop your participants should see improved team building, better communication, and trust.
What you’ll learn
- Understand what behavior is
- Understand the benefits of corporate behavior
- Know what type of behaviors you want to implement in your company
- Know how to implement corporate behaviors
- Know how to maintain corporate behaviors
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€150.00Add to cartLearn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.
What you’ll learn
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
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€55.00Add to cartSee how important it is to develop a core set of networking skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of their networking strategy.
What you’ll learn
- Identify and avoid obstacles
- Implement networking principles
- Use online tools
- Prioritize contacts
- Manage networks effectively
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€150.00Add to cartThis course will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced.
What you’ll learn
- Have a clear understanding of respect and self-respect
- Choose appropriate emotional responses
- Develop respectful communication approaches
- Understand how to build a respectful workplace, and the importance of team contribution
- Understand policies on respect, and the many benefits
- Focus on building an inclusive work environment
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€150.00Add to cartThrough our Risk Assessment and Management course your participants will be aware of hazards and risk they didn’t realize were around their workplace.
What you’ll learn
- Identify hazards and risks
- Update control measures
- Grasp the fundamentals of accident reports
- Identify risk management techniques
- Outline a disaster recovery plan