Vendor Management Workshop

This one day workshop will use discussion and case studies to enhance participant’s ability to work with vendors, have a clear understanding of vendor motivation, and techniques to achieve win-win relationships.

This Vendor Management course is designed to cover the following modules:

Curriculum

Day 1

1.Introduction

• Who is a Vendor? What is Vendor Management
• Vendor Management Competencies
•  Vendor Management Terms and Concepts

2. Looking at Things from the Vendor Perspective

•  The engagement management process
•  Stakeholder analysis
•  Due diligence
•  Defining high-level requirements

3. Starting on the Right Path

•  Defining the engagement approach
•  Defining warranties and remedies
•  Defining requirements
•  Kick-off meetings and work sessions

4. Managing Quality

• Defining quality management
•  Quality control through the gating process
•  Developing acceptance criteria
•  Quality control: testing, reviews, and audits

5.Managing Relationship

•  Relationship development process
•  Contract negotiation strategies
•  Client/vendor relationships
•  Vendor performance evaluation
•  Managing conflict

Practical ways in dealing with Vendor including some suggestion on Negotiations tactics when dealing with Vendor

6. Managing Change

• Scope and resources changes
•  Requirements changes
•  Estimating change reserves
•  Dealing with change control

7.Monitoring Performance

• Performance-based monitoring
•  Monitoring methods
•  Use of performance standards
•  What to measure
•  Ways to measure
•  How to monitor performance—tools and best practices
•  Managing contract performance
•  Actions and remedies
•  Apply and reassess incentives

Download Course Outline